UK online gambling businesses must verify a customer's age and identity before letting them gamble. Give accurate details when you register, and check any later document request through the operator's official account or support channel.
What gets checked?
The Gambling Commission says the minimum identity information includes your name, address and date of birth. An operator may check these against reliable sources and may ask for documents if it cannot verify them. It should tell you before deposit what kinds of information might be needed and when.
If your account name or address differs from a document, correct the account details through the operator's process. Do not alter a document to make it fit. Keep your own copy of what you submitted and when, using a secure place rather than posting it in a public chat.
A withdrawal request is not a reason to ignore checks
The Gambling Commission says an operator should not wait until withdrawal to request identity information it could reasonably have asked for earlier. There can still be occasions when it needs further information at that point to meet another legal obligation. If a request seems late or excessive, ask the operator what it needs, why, and how to supply it securely. Keep a record of the reply.
For example, if an operator asks for proof of your current address but your account shows an old flat number, update the account through the official support process and submit the genuine document they request. Do not open a second account to work around the mismatch; that may create a separate eligibility problem.
Before starting an offer, check that your registration details are correct and that you can complete any required verification. If a request arrives, open the operator's site directly and confirm it there. The Gambling Commission's age and ID guide explains the rules and what to do if a withdrawal is delayed.
For the full explanation of document types, source of funds checks and delayed withdrawals, read the detailed casino KYC guide. Keep this checklist to hand when you open an account.
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